NATURKIND PRAM

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PINOLINO FURNITURE

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Shipping & Return

Shipments and returns

Packages are generally dispatched within 5-10 working days after receipt of payment and are shipped via Royal Mail, Hermes or DHL.

Why 5-10 days?

Some products are coming from small manufactures or sheltered workshops who are not producing in big quanties and this products are not on side with us in UK, instead will be drop shipped directly to you.

Naturkind pram: around 6-8 weeks

Naturkind Accessories only: around 2 weeks

Please note that we have different carrier option for different products and sometimes they will mix up in your cart when buying from different product groups and may add on to the shipping cost, in that case we will transfer any differences back to you after ordering.

Shipping Fees

  • FREE UK Shipping over £50  

  • FREE EU Shipping over £100

           

Under £50
£50-£100
above £100 
Naturkind pram
United Kingdom
 £3.90
FREE SHIPPING
FREE SHIPPING
FREE SHIPPING
EUROPE
£5.00
£5.00
FREE SHIPPING
FREE SHIPPING
EUROPE (out E.U.)
£6.90
£6.90
£9.90
£25
AUSTRALIA *

upto 10kg

£12.90 
£15.90 
£19.90
around £100

please contact us before 

ordering

USA *

upto 10kg

£12.90
£15.90
£19.90
around £100

please contact us before 

ordering

* We do not delivery all off the products to US and Australia. Please contact us if you have any questions. If you are interested to buy Wooden Toy Shop, Wooden Toy kitchen or Wooden Knights Castle, please contact us before ordering to get a delivery charge quote.

Delivery charges for Flowersorri Furniture

FLowersori Furniture

£ 0-500

£ 500-1000

£ 1000-100000

Europe

Free Shipping

Free Shipping

Free Shipping

Europe (out E.U.)

Free Shipping

Free Shipping

Free Shipping

Australia

£ 15.90

£ 30

Free Shipping

USA

£ 15.90

£ 30

Free Shipping

Returns:

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@myfamilyshop.eu.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@myfamilyshop.eu and send your item to: 10A Sheen Gate Gardens, London, SW14 7NY, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 10A Sheen Gate Gardens, London, SW14 7NY, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.